Refund policy

📜 Teemitra Return & Exchange Policy

At Teemitra, we are committed to delivering high-quality products. Due to the nature of apparel and to prevent misuse, we follow a strict return and exchange policy.

By placing an order, you agree to the terms below.

1. Eligible Cases for Return or Exchange

Returns or exchanges are only accepted if:

  • The product is damaged
  • You received the wrong size (different from your order)
  • You received the wrong product/color/design

2. Mandatory Proof Requirement

To request a return or exchange, you must provide:

  • A complete unboxing video (starting from unopened package)
  • Clear images/videos showing the issue

⏱ Request must be raised within:

  • 24–48 hours of delivery
  • Within 24 hours for sale/discounted items

⚠️ Claims without proper unboxing video proof may be rejected.

3. Return Approval Process (Strict)

  • Returns/exchanges are not automatic
  • Every request goes through a verification and approval process

Steps:

  1. Customer submits proof
  2. Teemitra reviews evidence
  3. If approved → return instructions provided
  4. Product is returned and inspected
  5. Final decision is made after inspection

4. Product Condition Requirements

To be eligible, the product must:

  • Be unused, unwashed, and unworn
  • Have all original tags, stickers, and packaging intact
  • Be free from:
    • Perfume or deodorant smell
    • Stains, sweat marks, or dirt
    • Any stretching or damage

🚫 Items with removed or tampered tags (including “Do Not Remove” tags) will NOT be accepted.

5. Inspection & Refund Decision

After receiving the returned product:

  • If the issue is verified → exchange or refund will be processed
  • If the claim is found invalid:
    • Return request will be rejected
    • Product will be shipped back to customer (shipping charges applicable)

Teemitra reserves full rights to make the final decision after inspection.

6. Shipping Charges

If error is from Teemitra:

  • We cover:
    • Return shipping
    • Replacement delivery

If exchange is requested for personal reasons:

(e.g., different design preference)

  • Customer must pay:
    • Return shipping
    • New delivery charges
  • Any price difference must also be paid

7. Non-Returnable / Non-Exchangeable Cases

We do NOT accept returns/exchanges for:

  • Incorrect size selection by customer (size chart is provided)
  • Dislike of color, design, or fit
  • Change of mind after delivery
  • Minor color differences due to screen/display variations

8. Delivery & Acceptance Clause

  • Once the product is delivered and accepted, it is considered in proper condition
  • Any damage or mismatch must be proven via unboxing video

9. Sale & Discount Orders

  • Orders placed during sales/discounts:
    • Must be reported within 24 hours
    • Follow all standard policy conditions

10. Washing & Care Responsibility

  • Customers must follow provided care instructions
  • Damage after use or washing is not covered under return/exchange

11. Fraud Prevention & Abuse Policy

To protect against misuse:

  • Customers with repeated return abuse may be restricted from future purchases or return eligibility
  • Suspicious claims may be denied at our discretion

12. Cash on Delivery (COD) Orders

  • COD orders may be:
    • Eligible for exchange only
    • Not eligible for refunds (optional rule—enable if needed)

13. Important Notice

  • Do NOT send products back without approval
  • Unauthorized returns will not be accepted